Account access
Password resets, Google sign-in issues, expired sessions, or account deletion requests.
Contact
Get help with JobMateAI.
Reach out for account, resume generation, billing, refund, or privacy support. Include enough detail for the team to identify your account and reproduce the issue.
Support email
[email protected]For faster support, email from the address connected to your JobMateAI account.
What to include
Resume generation
Upload failures, PDF download issues, incorrect company extraction, or generated copy concerns.
Billing
Stripe checkout, Pro subscription access, billing portal issues, cancellations, or refund reviews.
Privacy
Questions about uploaded resumes, generated applications, stored files, or data deletion.
Helpful details
- Your account email address.
- The company or role name for a generated application issue.
- The approximate time of the upload, generation, or charge.
- Any error message shown in the dashboard.
- For privacy requests, specify the data you want reviewed or deleted.